Continuing with kmar's rant about service people...
My insurance company had arranged for a guy to come out and have a look at the leak in my roof that's now morphed into a rather large hole...I was told he would arrive between 1pm and 4pm.
He arrived at 4.20pm, and for some reason thought it was appropriate to bring along his two daughters, aged 4 and 6. While he was on the roof assessing the damage, the girls decided to go through the front door and start going through my house, touching things (and breaking them), and then chasing the poor cats around.
