Well, the thing is that Kae should be able to plug it in via the Data port, have the comp recognize it as an external hard drive (as opposed to plugging it into the Media port and having it recognized as an audio device), drag and drop files as she likes, and get transfer speeds 10 times higher than she's getting. (That's what worked for a couple people having the same sort of problems she's having now.)
That isn't happening. It may be a faulty design. It may be poor programming. I don't know. I think, though, that a case can be made for it being defective, which means that, if she returns it within 14 days (even if it's been opened), she should get her full money back.
Paul
