Well, let's see - what did I do today?
1. Interviewed 4 candidates for a part-time position in my department.
2. Sent 23 emails in response to various complaints that things weren't working.
3. Organised for a telecoms engineer to attend another site out-of-hours - ie, notified reception and security, wrote and faxed the purchase order, phoned the company to make sure they got the fax, made sure my staff set aside a range of IP addresses for the engineer and made sure this information was conveyed to the engineer.
4. Dealt with around 6 in-person visits by staff and students requiring various levels of IT assistance.
5. Made and took a gazillion phone calls.
6. Dealt with two serious IT failures - a) none of the students on one site could print and their course deadlines are tomorrow; b) users were receiving bounceback emails making them believe their emails weren't being delivered even though they were.
7. Marked and scored 4 IT tests (for those interview candidates).
This was probably my busiest day so far this week, but the other three weren't far behind.
DSDragon, can I have your job, please?
Yvonne
