We would be very glad to assist you further however, we are afraid that it is best that you contact Windows to address this problem. We feel that they would be much more competent to resolve your problem as they have the expertise regarding this issue.
I'm a bit surprised they told you to contact Windows rather than Microsoft. It's not like Windows is the name of the company, after all, and they ought to know that.
This is a stupid question, perhaps, but have you tried searching the Microsoft knowledge base? I know they don't have everything, and what they do have often comes up under different keywords than you would expect it to, but every once in a while you can actually find things there.
