Pam, I've been thinking about this since you first mentioned it, and I'm wondering - I don't know how things work in the US, or in your state, but here in Canada when people run into problems with government-run programs or services they go to their local political representative, who tends to make a couple of phone calls, bang some heads together and get a result. Yes, it's short-circuiting official procedures, which can piss people off a bit, but when official procedures are tying you in knots sometimes it's the only solution.
Would it be possible to contact your local state senator/congressperson/head of the school board (or whoever the appropriate representative might be)?
Wendy
