Yeah it's all about the somewhat meaningless small-talk. I hate to call it meaningless because I do love to talk to people, but ultimately none of us are expecting to share our life stories amidst a conveyor belt and frozen food, or in my case these days, from behind a concession stand at a multi-purpose theatre.
-Hi, how are you today
-Thank you
-Have a nice day/night
-And smile your butt off all the time. <g>
I'll also feed off of whatever people are saying and doing. Every now and then I'd get a talkative person from my line, whether it's the weather or I don't know something they did that day... Just a sentence or two will seal the customer satisfaction quota. Best of luck! I know sometimes the shifts get long, and you can feel like just knocking your job out of the way for the day and not making best friends forever with the customers. <bg> Or at least I do.
JD
