Well - this is exciting! Trying to get someone to click through a bunch of menus you can't see and don't know anything about to achive the wanted result is mighty fun indeed!
Thanks for the help, everyone. We found the checkbox, and turned it on, but they said it didn't make any difference. We will see. It could have been something like their virus program checking for updates or something that kept the connection open - I don't know. They will be traveling back my way soon, so I'll see what they did with my own eyes.
Thanks again for the help.
